Privacy Policy

1. About This Policy

ShieldHome Pro ("we," "us," or "our") is an authorized independent dealer of Vivint Smart Home products and services. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website at https://shieldhome.pro or submit a quote request through our lead capture forms.

By using our website or submitting your information, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our site or submit your information.

2. Information We Collect

We collect information you voluntarily provide when you request a quote, including:

• Contact information: First name, last name, email address, phone number, ZIP code
• Property information: Property type (house, condo, etc.), homeownership status
• Security preferences: Security concerns, number of entry points, installation timeline
• Consent records: Date and time you provided consent to be contacted

We also automatically collect certain technical information when you visit our site:

• Device and browser information: Device type, browser type and version
• Traffic source data: UTM parameters, Google Click ID (gclid), Facebook Click ID (fbclid), referring URL, landing page
• IP address (used for fraud prevention and rate limiting)

3. How We Use Your Information

We use the information we collect to:

• Contact you via phone, SMS text message, and email to follow up on your quote request
• Connect you with an authorized Vivint Smart Home representative in your area
• Send automated follow-up messages and educational content about home security
• Measure the effectiveness of our advertising campaigns and website performance
• Prevent fraud, spam, and abuse of our contact form
• Maintain records required by applicable law

4. TCPA Consent and Communications

By submitting your phone number and checking the consent box on our quote form, you expressly consent to receive autodialed or prerecorded calls and SMS text messages from ShieldHome Pro and/or Vivint Smart Home at the phone number you provided. This consent is not a condition of any purchase.

Message and data rates may apply. Message frequency varies. You may opt out of SMS messages at any time by replying STOP. For help, reply HELP or contact us at (801) 616-6301.

We record the date, time, and IP address associated with your consent as part of our compliance records.

5. How We Share Your Information

We may share your information with:

• Vivint Smart Home: As an authorized dealer, we share lead information with Vivint and their representatives to fulfill your quote request
• Service providers: We use SendGrid (email delivery), Twilio (SMS), and similar third-party services to communicate with you. These providers are contractually bound to use your data only to provide services to us
• Analytics providers: We use Meta (Facebook) Pixel and Google Analytics/Ads to measure advertising performance. These providers may use cookies and tracking technologies
• Legal requirements: We may disclose your information if required by law, court order, or to protect our rights

We do not sell your personal information to third parties.

6. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies including:

• Meta Pixel: Tracks ad conversions and enables retargeting on Facebook and Instagram
• Google Analytics / Google Ads: Tracks website traffic and ad conversion performance
• Microsoft Clarity (optional): Session recording for UX analysis
• Session storage: We use your browser's session storage to preserve UTM tracking parameters during your visit

You can control cookies through your browser settings. Disabling cookies may affect your experience on our site.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to communicate with you about your quote, track sales activity, and comply with legal obligations. Lead records are typically retained for a minimum of 3 years for compliance purposes.

8. Your Rights

Depending on your location, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to certain exceptions)
• Opt out of marketing communications at any time
• Opt out of the sale of personal information (we do not sell your data)

To exercise any of these rights, contact us at privacy@shieldhomepro.com or (801) 616-6301.

9. California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA). You have the right to know what personal information we collect, the right to delete it, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at privacy@shieldhomepro.com.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted data transmission (HTTPS/TLS) and access controls on our internal systems. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

11. Children's Privacy

Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected such information, please contact us immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date. Continued use of our site after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or how we handle your information: