Privacy Policy

1. Introduction

ShieldHome Pro ("we," "us," or "our") operates the website located at shieldhome.pro (the "Site"). We are an independently operated authorized dealer of Vivint Smart Home products and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit the Site or submit information through our forms. By using the Site, you consent to the practices described in this policy.

2. Information We Collect

a. Information You Provide Directly

When you complete a quote request form or contact us, we may collect the following information:

• Full name
• Email address
• Phone number
• Home address or ZIP code
• Homeownership status
• Information about your home security needs and preferences

b. Information Collected Automatically

When you visit the Site, we automatically collect certain technical information:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on pages, and referring URL
• Cookies and similar tracking technologies (see Section 5)

c. Information from Third-Party Advertising Platforms

We use advertising pixels and tracking technologies from third-party platforms, including but not limited to:

• Meta (Facebook) Pixel — tracks conversions, optimizes ad delivery, and builds audiences for advertising purposes.
• Google Ads & Google Analytics — tracks conversions, measures site performance, and provides demographic and interest-based reporting.

These tools may collect data such as your device identifiers, browsing behavior, and interaction with our ads. This data is subject to the privacy policies of Meta and Google, respectively.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your quote request
• Contact you by phone, email, or text message regarding your inquiry
• Share your information with Vivint Smart Home so that a professional can follow up on your request
• Improve our website, marketing campaigns, and user experience
• Measure advertising effectiveness and optimize ad targeting
• Comply with legal obligations and enforce our terms

4. Third-Party Sharing & Disclosure

We may share your personal information with the following categories of recipients:

• Vivint Smart Home, Inc. — As an authorized dealer, we share your lead information (name, contact details, home information) with Vivint so they can contact you, schedule consultations, and provide services you have requested.
• Advertising & Analytics Partners — We share data with Meta (Facebook), Google, and other advertising platforms for conversion tracking, audience building, and campaign optimization. This may constitute a "sale" of personal information under the California Consumer Privacy Act (CCPA).
• Service Providers — We use third-party services for website hosting, CRM, email delivery, and analytics that may process your data on our behalf.
• Legal Requirements — We may disclose information when required by law, subpoena, or government request, or to protect our rights and safety.

We do not sell your personal information to data brokers or unrelated third parties for their own marketing purposes, except as described above with respect to advertising platforms.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar technologies, including:

• Essential Cookies — Required for the Site to function properly.
• Analytics Cookies — Help us understand how visitors interact with the Site (e.g., Google Analytics).
• Advertising Cookies — Used by Meta Pixel and Google Ads to track conversions and deliver targeted advertisements.

You can manage cookie preferences through your browser settings. Disabling cookies may affect the functionality of the Site. You can also opt out of interest-based advertising at optout.aboutads.info or optout.networkadvertising.org.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this policy, typically for a period of up to 24 months from the date of collection. Lead information shared with Vivint Smart Home is subject to Vivint's own data retention policies. We may retain certain data longer if required by law or for legitimate business purposes such as resolving disputes or enforcing agreements.

7. Your Privacy Rights

California Residents (CCPA/CPRA)

If you are a California resident, you have the right to:

• Know what personal information we collect, use, and disclose about you.
• Delete your personal information, subject to certain exceptions.
• Opt out of the "sale" or "sharing" of your personal information for targeted advertising. Visit our Do Not Sell My Personal Information page to exercise this right.
• Non-discrimination for exercising your privacy rights.
• Correct inaccurate personal information we hold about you.

European Residents (GDPR)

If you are located in the European Economic Area (EEA) or the United Kingdom, you may have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, and port your data. Our legal basis for processing your data is your consent (provided when you submit a form) and our legitimate interest in operating our business. To exercise any GDPR rights, contact us at the email below.

All Users

Regardless of your location, you may request access to, correction of, or deletion of your personal information by emailing us. We will respond to verifiable requests within 45 days.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information, including encrypted data transmission (HTTPS), secure hosting infrastructure, and access controls. However, no method of transmission over the Internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Children's Privacy

The Site is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 18, we will promptly delete it. If you believe a child has provided us with personal information, please contact us at the email below.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the revised policy on this page with an updated "Last Updated" date. Your continued use of the Site after any changes constitutes your acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise any of your privacy rights, please contact us: