Is installation really free?

Yes. Professional installation by a certified Vivint technician is included at no cost. Most installations are completed in under 2 hours. Your technician handles all wiring, mounting, configuration, and walks you through the app before they leave.

Do I need a long-term contract?

No. Vivint offers flexible month-to-month monitoring plans. No multi-year commitment required. You can cancel anytime — though with a 4.8/5 rating from 58,000+ reviews, most customers stay for years.

How fast can I get protected?

Most homes are fully installed within 24–48 hours of your consultation. We schedule at your convenience — mornings, evenings, and weekends available.

Can I control everything from my phone?

Yes. The Vivint Smart Home app gives you full control of cameras, locks, sensors, thermostat, and garage from anywhere. Live HD camera feeds, instant alerts, and one-tap arming/disarming.

What equipment do I get?

Your custom system can include indoor/outdoor AI cameras, a video doorbell (free with qualifying systems), smart locks, door/window sensors, motion detectors, and a 7" touchscreen control panel. Your advisor designs the system around your home's specific layout.

What does monitoring cost?

Plans start at $19.95/month for basic monitoring. Most homeowners choose a package in the $29–$45/month range depending on how many cameras and smart devices they want. Your advisor will build a custom quote — you only pay for what you actually need.

Is ShieldHome Pro the same as Vivint?

ShieldHome Pro is a Vivint Smart Home marketing partner. We help homeowners get set up with Vivint's #1-rated security system. Once your system is set up, you're a full Vivint customer with 24/7 monitoring, support, the app, and all warranties.

Contact Us

Questions about a Vivint Smart Home system, an existing quote, or want to talk to a Smart Home Pro? Reach us any of these ways. For an instant free quote, use our homepage quote tool.

Call us

(801) 348-6050

Mon–Fri 8am–8pm MT · Sat 9am–5pm MT

Email us

support@shieldhomepro.com

We reply within one business day

Mailing address

ShieldHome Pro

115 N Geneva Road, Vineyard, UT 84059

Business hours

Mon–Fri: 8am – 8pm MT
Sat: 9am – 5pm MT
Sun: Closed

Live chat with a Smart Home Pro

Use the chat bubble in the lower-right corner of this page to message us directly. If you provide your phone number in the chat, we may send follow-up SMS messages — message and data rates may apply, reply STOP to opt out, reply HELP for help. See our Privacy Policy and Terms of Service.

ShieldHome Pro connects customers with Vivint Smart Home professionals. Vivint® is a registered trademark of Vivint Smart Home, Inc.